This incident has been resolved, and the API is functioning normally.
Our findings suggest that impact from this incident was minimal. Although Cheddar was returning 500 errors for API calls during the incident window, the application was still properly recording data in the platform (e.g. if a customer create call returned a 500, the customer was still created in your Cheddar product account).
We’ve implemented fixes that resolve the underlying issues and correct Cheddar’s API responses, but if you have any concerns about specific updates made during that time, please contact us at firstname.lastname@example.org