All Systems Operational
API   Operational
90 days ago
99.98 % uptime
Today
Dashboard   Operational
90 days ago
100.0 % uptime
Today
Website   Operational
90 days ago
100.0 % uptime
Today
Recurring Engine   Operational
Default SMTP Provider   Operational
Third-Party Payment Processors Operational
Authorize.Net   Operational
Assembly Payments   Operational
Native Gateway   Operational
PayPal   Operational
Stripe   Operational
Bambora   Operational
Network Merchants (NMI)   Operational
Braintree   Operational
First Atlantic Commerce   Operational
eWAY Direct Payments   Operational
CheddarPay   Operational
Payvision   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Response Time
Fetching
Past Incidents
Aug 15, 2018

No incidents reported today.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.

Aug 1, 2018
Resolved - Our monitoring shows that emails continue to be delivered successfully, so we believe the issue is now resolved. If you have any questions or concerns, get in touch with our support team at support.getcheddar.com.
Aug 1, 09:56 EDT
Monitoring - We've implemented a fix that appears to have resolved the issue. We'll continue to monitor the situation, but transactional emails from Cheddar product accounts are being successfully delivered and are no longer being flagged by Google as spam.
Jul 31, 20:15 EDT
Identified - We've submitted a request to Google and they're in the process of reviewing it now. As soon as they send us an update, we'll let you know.
Jul 31, 14:42 EDT
Update - Sending has been re-enabled for our default SMTP provider. However, Google may be erroneously marking some of these emails as spam, so some recipients still might not be receiving emails that are sent using our default SMTP configuration. We're working to resolve this issue as soon as possible, and will keep you updated on our progress.
Jul 31, 12:27 EDT
Investigating - We are currently experiencing compromised deliverability of emails via our default SMTP service. Outgoing customer communication transactional emails from Cheddar product accounts using the default SMTP configuration may not be delivered until the issue is resolved.

Customers using their own SMTP service are unaffected. To see if your Cheddar product is using our default SMTP configuration, please visit the customer communications page of your Cheddar dashboard here: https://www.getcheddar.com/admin/emails.
Jul 31, 11:20 EDT